Return & Exchange Policy

Returns

We want you to love your order! If your item arrives defective or damaged, please contact us within 7 days of delivery with a clear photo or proof of the issue. Once verified, we’ll gladly accept the return and offer a replacement or refund.

• Items must be returned in their original condition and packaging.

• Proof of defect (photo or video) is required to process the return.

• Refunds will be issued to your original form of payment once the item is received and inspected.

Exchanges

If you’d like to exchange an item (for a different color, size, or style), we’re happy to help! Please note:

• Customers are responsible for return shipping costs on exchanges.

• Items must be in new, unused condition.

• Exchanges must be requested within 14 days of delivery.

Non-Returnable Items

Because of the handmade/custom nature of some of our products, custom orders and personalized items cannot be returned or exchanged unless defective. Squishies that have been opened out of their holo bag cannot be returned or exchanged. 

How to Start a Return/Exchange

Please contact us via our contact page either through the provided form or by texting me with your order number, photos of the item (if defective), and whether you’d like a refund, replacement, or exchange.